Delivery and Returns

Delivery

UK Mainland

We aim to deliver any UK Mainland orders for stock items as soon as possible. Specialist, personalised or made to measure items will be made to order, as will items in your personalised colour schemes. We aim to complete these items as soon as possible, so please contact us on placing your order to be advised of the estimated delivery date. The cost of your delivery will be indicated when placing your order, starting at £4.50 for small items.
UK Offshore and Northern European Countries 
(Channel Islands, Scottish Highlands & Islands, Isle of Wight, Isle of Man, N.Ireland, S.Ireland, All Northern European Countries)

We aim to deliver any UK Offshore orders for stock items on a two day delivery service. UK Offshore orders for specialist, personalised or made to measure items may take up to 4 weeks. The cost of your delivery will be indicated during the checkout process. 
All Other Overseas Countries

Long Melford Saddlery is able to deliver to all countries; however the postage prices and timescales will vary dependant on location and the size of the order. Delivery to many countries can be arranged via our website. Please note that delivery costs quoted on the website are estimates only, and these may increase depending on the amount of items ordered.
However, if your country does not appear on our delivery list then please email details to info@longmelfordsaddlery.co.uk and one of our friendly staff will be ready to assist.
Please note that overseas orders may be subject to customs duty charges when entering your country. We have no control over these charges.

Returns

Items should be returned to us within 14 days in perfect condition, complete with the original packaging, receipt/invoice and a covering letter, we will then be happy to exchange or refund you with the product price. This does not affect your statutory rights.

Long Melford Saddlery, Hall Street,Long Melford,CO10 9LQ
Please note that the below items cannot be returned or exchanged unless faulty:

• Embroidered Goods
• Made to Measure Items
• Riding hats
• Items made in personalised colours (not as picture)
• Special order items including Specialist Bits and Specialist Leatherwork
• Happy Mouth Bits - The delicate nature of the material can mean that if chewed by the horse it may result in damage to the mouth or in extreme cases breakage. Under these circumstances and as this is not a fault with the item, Equiport will not accept the return of Happy Mouth bits.

We are unable to issue refunds for returned Sale or Discounted items. A credit note to the value spent will be issued instead. Sale items purchased in our shop are non-returnable.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
All goods returned to us must be in a clean condition. Any goods that are deemed as too soiled to handle will be returned to you.
A postage fee will be charged for all exchanges.

If you are returning goods from the USA, please tick the box on the paperwork to indicate it is a return, otherwise you may be liable for customs charges.