Privacy Policy


Long Melford Saddlery are committed to protecting your security when you choose to shop with us online. All information processed through our website is encrypted and passed through a secure connection to ensure your sensitive data remains private to you. We use Internet standard encryption technology which scrambles your sensitive data when you transmit it to us. This technology is known as a secure sockets layer (SSL) and we are constantly reviewing the technology we use to provide you with the maximum level of security whilst using our website.

Information which is obtained about you is used purely for order processing in accordance with the Data Protection Act 1998. We do not sell your personal information to any third parties. Information, personal to our customers is used in the following ways:

1. To efficiently process orders.

2. To efficiently deliver orders. Our carefully selected third party couriers (Royal Mail and Parcelforce) are provided with your name, address and contact numbers to allow them to efficiently and promptly deliver your goods. When we are provided with an email address and a mobile telephone number, we also pass this information on so you receive updates via email and text, notifying you of the status of your delivery.

3. Internal marketing by Long Melford Saddlery; we will contact you monthly with offers via email only if you chose to opt into our newsletter. We will only contact you by telephone if we experience issues related to order processing or if we suspect that fraudulent activity has taken place. If we suspect fraudulent activity has taken place, we may disclose personal information, if so required, to the police.

Cookies (Collection of Anonymous Data)

Cookies are used on this website. Defined, a cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use the information we obtain from a cookie in the administration of this website, to improve the website's usability and for marketing purposes and also to identify you in the event of further visits.

You can, should you choose, disable the Cookies from your browser and delete all Cookies currently stored on your computer. This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu.


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